SHIPPING POLICY
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Most orders are shipped within 3 business days of receiving your order using USPS Ground Advantage. Expedited shipping options (USPS Priority) are available at checkout for faster delivery times. Please note that delivery times may vary depending on your location and potential delays due to holidays, high volume periods, or inclement weather.
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Once your order ships, you will receive an email with a tracking number so you can follow its journey. Tracking updates are typically available within 24 hours of shipment.
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Shipping costs are automatically calculated at checkout based on your order weight and destination. We offer free shipping on all orders over $200.
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We currently do not ship outside of the United States.
RETURN POLICY
Our goal is to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a 30-day return policy from the date of purchase.
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Returns Process:
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Email us at contact@martinsminiaturemarketplace.com or use our contact form to request a return or exchange. Please include your order number and the reason for the return.
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Package the item(s) securely in their original packaging, if possible.
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Refund or exchange: Once we receive your return, we will process your refund within 7 business days.
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Items must be returned in their original condition, unworn, and with all original tags attached.
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Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged.
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Refunds will be issued to the original form of payment.
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Defective or damaged items: If you receive a defective or damaged item, please contact us immediately so we can arrange for a replacement or refund.
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If you have any questions about our return policy, please contact us at contact@martinsminiaturemarketplace.com or use our contact form.
PRIVACY POLICY
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and use our website.
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1. Information We Collect
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We collect two types of information from you:
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Personal Information: This includes information that can identify you, such as your name, email address, postal address, phone number, payment information, and comments you leave on our website.
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Non-Personal Information: This includes information that does not identify you, such as your IP address, browser type, operating system, date and time of your visit, and pages you visit on our website.
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2. How We Use Your Information
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We use your personal information for the following purposes:
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To fulfill your orders and process your payments.
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To communicate with you about your orders, including sending you order confirmations, shipping updates, and customer service messages.
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To improve our website and personalize your experience.
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To send you marketing emails about our products and services, which you can opt out of at any time.
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To comply with applicable laws and regulations.
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We use your non-personal information for the following purposes:
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To analyze website traffic and usage patterns.
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To troubleshoot problems and improve the functionality of our website.
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To personalize your experience on our website.
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To comply with applicable laws and regulations.
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3. Data Sharing
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We may share your personal information with third-party service providers who help us fulfill the purposes described above. These service providers are obligated to protect your information and will not use it for any purpose other than what we have authorized.
We may also share your personal information if required by law, such as in response to a court order or subpoena.
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4. Your Choices
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You have the following choices regarding your personal information:
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You can access and update your personal information by logging into your account or contacting us.
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You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the footer of our emails.
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You can request that we delete your personal information by contacting us.​
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5. Cookies and Tracking Technologies
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We use cookies and other tracking technologies to personalize your experience on our website, analyze website traffic, and improve our marketing efforts. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
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6. Children's Privacy
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Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
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7. Changes to this Policy
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We may update this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide you with additional notice (such as via email).
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8. Contact Us
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If you have any questions about this Privacy Policy, please contact us at contact@martinsminiaturemarketplace.com.